FAQs

Buyer FAQs

• My item does not fit, can I return it?
• Can I cancel my order?
• Can I use my gift card on the second-hand site?
• Can I purchase from outside of the country?
• When will my order be shipped?

Seller FAQs

• If I choose to redeem credits in cash, when will I receive my payment?
• When will I receive credits for my sale?
• I no longer have my item, can I cancel this sale?
• How do I list my item?
• I am receiving the following message: “Internal server error” and I can’t create a listing. What should I do?
• I am receiving the following message: “Duplicate error” and I can’t upload my images. What should I do?
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